TERMS REFUND AND RETURN POLICY
All purchases that take place outside commercial premises are subject to Legislative Decree 206/2005 which provides for the possibility for the buyer to exercise the right of withdrawal by sending the product to the following address:
SH Service s.r.l.
Via del Mella, 64
phone +39 0305032626
The right of withdrawal applies to people who purchase outside their commercial activity. The products subject to the right of withdrawal must be returned as originally, packaged and unused. It cannot be applied for custom made or personalized products. To exercise this right, the customer must send a communication within 14 calendar days from the date of delivery of the goods, the return must first be authorized by 4moto, returns without our proof will not be accepted. authorization. The return shipping costs are charged to the customer. If the procedure is carried out correctly, the refund will be issued within 14 days, excluding shipping costs. The right of withdrawal is lost entirely, due to lack of the essential condition of integrity of the goods (packaging and/or its contents), in the following cases:
Even partial use of the asset and any consumables;
The lack of the external packaging and/or the original internal packaging;
The absence of integral elements of the product (accessories, manuals, parts);
Damage to the product for reasons other than its transport;
In the cases indicated above, 4moto will return the purchased goods to the sender, charging the shipping costs to the sender;
Customers who purchase with a VAT number cannot exercise the right of withdrawal.
The articles, pursuant to Legislative Decree 24/02, enjoy the manufacturer’s standard 24-month guarantee for lack of conformity (for private operators, for professional operators with a 12-month VAT number). In the event that a purchased product presents defects or malfunctions, contact us at email@example.com, one of our technicians will evaluate if the defect can be resolved, or if it is appropriate to return the product. If our technician confirms the defect, a return will be authorized for repair or replacement of the product. Shipping costs are free within 10 days of delivery, while they are charged to the customer after this deadline. The return shipment will be at our expense.
Shipping/handling costs vary according to the delivery area and the total amount of the order:
Italy €5.00 for amounts less than €150.00; for amounts exceeding €150.00, shipping costs are free.
U.E. €9.00 for amounts of less than €150.00; for amounts exceeding €150.00, shipping costs are free.
EXTRA U.E. €9.00 for amounts of less than €150.00; for amounts exceeding €150.00, shipping costs are free.
Delivery takes between 2 and 15 working days depending on stock availability.